You will be required to verify your identity before claiming the payment. This can be accomplished by providing:

• Your Date of Birth (DOB) as registered with United Airlines (Note: DOB validation is required for claiming interim expense vouchers)
• Case ID as provided by United Airlines for your baggage claim or Customer Care case

You will receive an email to your inbox once you receive a payment. Click on the link in the email to begin your funds transfer process.

You will be directed to a page where you can select your preferred transfer method. 

Depending on the transfer method, additional information might be required in order to successfully transfer.

Customers can have their funds sent quickly to their preferred payout method (PayPal, local bank deposits, Debit Card, and eGift Cards).

It's important to double-check the information you provide. If you enter an incorrect routing or bank account number, funds can take several days before they are returned. To avoid delays, please take a moment to verify all information.

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:

Canadian Accounts:

In order to transfer funds to your Debit Card, you must first select the Debit Card transfer method.

Transfer to Debit Card is only available in the US, in USD currency. You will need to provide your 16 to 19-digit card number and expiration date. Using the debit card information, you can register your US bank account without entering bank routing and account numbers.

Funds can be credited directly into your bank accounts in as few as 30 minutes for banks with 'Fast Funds' delivery enabled, or within two business days for all other banks.

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

The payment identifier is a record of the transaction. This identifier can be referenced while contacting a member of our support team.

Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.

Hyperwallet’s eGift Card transfer method makes it easy to redeem your disbursed funds towards the purchase of a variety of electronic gift cards, and provides you with instant buying power at over 30 of the biggest brands in the US.

eGift cards are only available in USD and to be used within the United States.

eGift card limits vary depending on the brand. The limits are typically between $1 and $500 USD.

Hyperwallet’s eGift cards are not reloadable and are intended for a one-time load.

All eGift card purchases are final and funds cannot be refunded once transferred to the eGift card.

The eGift card balance can be accessed on the merchant site or in-store.

For complete and up-to-date contact information, please refer to the Telephone tab.